Sales Operation Manager
We're always on the lookout for talented, dedicated, passionate professionals who will thrive in our fast-paced, exciting and international environment.
If you enjoy being a part of a team, yet know how to shine on your own, if you are inspired by the thought of helping to provide a NextGen service used by leading online businesses worldwide — you'll fit right in at Credorax.
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The Sales Operations is responsible for managing and enhancing the daily activity of our business partners, defining and tracking sales processes, all in an online environment.
- Provide operational support to the Sales Team.
- Serve as onboarding manager and support relationship of clients, led by the Business Development Manager or Account Manager.
- Pre-sales support. Assist in qualifying leads, escalate to Manager or Sales Team as appropriate, tailor communications to address business needs to potential clients.
- After-sales support. Oversee onboarding process. Collect KYC documents from client and upload to Salesforce (SFDC) for underwriting process. Lead correspondence regarding the onboarding process between the organization and the clients. Manage post go-live onboarding follow-up, post-boarding changes to account.
- Daily operational communication with clients, provide updates, training on onboarding portal for partners.
- Ensure consistent input of information in Salesforce (SFDC) and develop daily/weekly/monthly reporting routines.
- Support special projects, eg. Large-scale opportunities.
- Develop, prepare and maintain all relevant presentation materials & documents in regards of the onboarding process.